Effective Date: 12/08/2024
1. Introduction
Clydebank Installations Ltd (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.clydebankinstallationsltd.co.uk] or contact us through other means.
2. Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, email address, phone number.
- Contact Forms: Information you provide when you fill out contact forms on our website for enquiries related to our heating, ventilation, and MVHR (Mechanical Ventilation with Heat Recovery) services.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To handle your enquiries and deliver our heating and ventilation services.
- Communication: To contact you via email or phone regarding your enquiries or service requests.
- Improvement of Services: To understand and analyse how you use our services, and to enhance our website and service offerings.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., to manage your service requests).
- Legitimate Interests: Processing is necessary for our legitimate interests (e.g., responding to your enquiries, improving our services), provided that these are not overridden by your rights.
5. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal data to third parties, except in the following circumstances:
- Service Providers: We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you.
- Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, or court orders.
6. Data Security
We have implemented appropriate security measures to protect your personal data from unauthorised access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee its absolute security.
7. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
8. Your Data Protection Rights
Under UK GDPR, you have the following rights:
- Access: You have the right to request copies of your personal data.
- Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Objection to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at: contact@clydebankinstallationsltd.co.uk
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Clydebank Installations Ltd
83 Millburn Ave,
Clydebank,
G81 1ER
Email: contact@clydebankinstallationsltd.co.uk
Phone: 0141 952 0553
11. Complaints
If you have any concerns about our use of your personal information, you can make a complaint to us at contact@clydebankinstallationsltd.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data. The ICO’s address is:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
12. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.
By using our website or contacting us, you agree to the collection and use of information in accordance with this Privacy Policy.